WHAT & WHY We will perform a maintenance on our conversation message exchange service on Wednesday, December 10, 2025, between 06:30 and 07:30 (CET): This maintenance aims to upgrade the service version and infrastructure scaling to improve the maintainability, stability, and performance of this service.
IMPACTS ON COMPONENTS - (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected. - (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing. - (Administration app) No impact expected - (Public API) No impact expected - No feature changes are planned as part of this maintenance.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance.
MAINTENANCE PERIOD - Paris, France (CET) : December 10, 06:30 - 07:30 - Asia/China: December 10, 13:30 - 14:30 - US/Eastern: December 10, 00:30 - 01:30 - US/Pacific: December 9, 21:30 - 22:30
Posted Dec 04, 2025 - 16:44 CET
This scheduled maintenance affects: Onsite Channels (Chat, Call, Video, Mobile SDK), Visitor's interface (Engagement Notification), Conversation Panel (Conversation views, Conversation closure, Message exchange, Conversation transfert), and Bot.