(P2) Random network connectivity issue between the Shopping Assistant and its knowledge base

Incident Report for iAdvize (live)

Resolved

Our shopping assistant experienced disruptions between 1:17pm and 1:48pm.
Conversations were initiated by visitors, but the Shopping Assistant did not respond consistently.
The issue has been identified and fixed.
Thank you for your understanding.

Posted Jan 23, 2026 - 14:23 CET