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Operational
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Operational
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Operational
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Operational
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Conversation views
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Message exchange
Operational
Conversation transfert
Operational
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Operational
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Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on December 10 : Upgrade of the message exchange service Dec 10, 2025 06:30-07:30 CET
WHAT & WHY
We will perform a maintenance on our conversation message exchange service on Wednesday, December 10, 2025, between 06:30 and 07:30 (CET):
This maintenance aims to upgrade the service version and infrastructure scaling to improve the maintainability, stability, and performance of this service.
IMPACTS ON COMPONENTS
- (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected.
- (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing.
- (Administration app) No impact expected
- (Public API) No impact expected
- No feature changes are planned as part of this maintenance.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance.
MAINTENANCE PERIOD
- Paris, France (CET) : December 10, 06:30 - 07:30
- Asia/China: December 10, 13:30 - 14:30
- US/Eastern: December 10, 00:30 - 01:30
- US/Pacific: December 9, 21:30 - 22:30
Posted on Dec 04, 2025 - 16:44 CET
We will perform a maintenance on our conversation message exchange service on Wednesday, December 10, 2025, between 06:30 and 07:30 (CET):
This maintenance aims to upgrade the service version and infrastructure scaling to improve the maintainability, stability, and performance of this service.
IMPACTS ON COMPONENTS
- (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected.
- (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing.
- (Administration app) No impact expected
- (Public API) No impact expected
- No feature changes are planned as part of this maintenance.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance.
MAINTENANCE PERIOD
- Paris, France (CET) : December 10, 06:30 - 07:30
- Asia/China: December 10, 13:30 - 14:30
- US/Eastern: December 10, 00:30 - 01:30
- US/Pacific: December 9, 21:30 - 22:30
Posted on Dec 04, 2025 - 16:44 CET